English
Vietnamese
Japanese1. Conditions or restrictions on the provision of services
- For online advertising services on the Internet platform will be provided nationwide, will not be limited in time and geographical scope
- For the field of health and beauty: SCgate provides products nationwide, except for places where delivery can't be reached. Delivery time is up to 3 days for Hanoi and Ho Chi Minh City, up to 6 days for other provinces and cities since we confirm the order.
- For import and distribution segment: SCgate provides imported products nationwide, except where the delivery cannot be reached and exported to licensed countries according to state regulations, although from country to country. countries that have different delivery times.
2. Service provision process: Customers contact SCGATE according to the information about the Enterprise stated on this Website, SCGATE will contact again to introduce and advise necessary information according to each type of suitable service. With the Customer, When reaching an agreement, the two parties will come to the conclusion and performance of the Service Contract with detailed terms.
3. Service provision: Conditions and modes of provision; Service fee schedule, rights and obligations of each party and other terms related to the provision of services will be implemented according to a written agreement between SCGATE and the Customer in the form of a “Contract”. Contract will be entered into with terms suitable for each type of service and specific requirements of each Customer.
4. Payment method:
Customers can pay the service fee by wire transfer to the bank account that We provide specifically in each Contract or cash on delivery (COD).
5. Refund, Service Warranty:
- For online advertising service: We do not apply return policy and warranty due to incompatibility with this service of SCGATE
- For Health and Beauty services and Import-Export:
+ Conditions of exchange.
Products eligible for return are products that satisfy the conditions set forth by SCgate in the transaction/contract
- How to exchange goods.
Please check the goods under the supervision of the delivery staff and immediately return the wrong product (if any) to us at the time of inspection.
In case the product is defective due to the manufacturer, in order to exchange the product, you first need to contact SCgate and provide video, photo evidence of the damage, error, or incorrect receipt so that we check the product condition and exchange conditions to ensure the product meets the exchange conditions.
Next, you choose 1 of 2 shipping methods: Bring it directly or send it by post (with red invoice)
- Expenses related to the exchange of goods.
Shipping costs by post/other carrier: If you do not bring the product in for exchange at SCgate's office, you will have to bear the full cost of sending the product to SCgate. In case you send a product that does not meet the conditions of return to SCgate, you will have to bear the cost for us to return the product.
In the event that we ship the wrong product, the defective product will be re-delivered free of charge.
- Time to exchange goods
We will refund within 07 - 14 days from the date of receipt for domestic products, while overseas delivery products will depend on the journey, the time will be different, then we will notify you in advance. time to customers.
6. Obligations of SCGATE and customers
- Obligations of SCGATE
+ We are committed to complying with regulations on protecting customers' personal information in accordance with the Law and Information Security Policy.
+ Support and resolve customer complaints about product and service quality within the scope of SCGATE's responsibility in the shortest possible time.
+ Keep confidential information exchanged between the two parties without disclosing it to a third party.
- Obligations of the Client:
+ Customers have the right to access the information that we list, but it should be noted that the exploitation, storage and sharing of this information must comply with the provisions of the Law.
+ When there is a need to use the service, you agree that you will cooperate and comply with agreements with us based on the establishment of Transactions and Contracts.
+ To strictly comply with the regulations of the State of Vietnam on using Internet services, not to use websites, articles, content ... related to the purposes of disturbing social order, sabotage national security, damaging customs, morals or illegal business; If violating, depending on the extent, the Customer is responsible before the law.
